Frequently Asked Questions
As GreenWave's Futures Commission Merchant (FCM), Vision Financial Markets is responsible for cashiering, clearing transactions, and other "backend" activities. As such, many of the FAQs discussed below reflect Vision's policies and procedures.
Cashering | General Trading | Trading and Technical Support | Customer Service
After I send my check, when can I start trading?
After your check clears you can start trading. A check could take up to 10 business days to clear.
If I want to trade right away, what is the best way to fund my account?
The best way to fund your account is through a wire transfer. As soon as your wire is received, you can start trading.
What is the minimum required balance to open an account?
The minimum required balance to open an account is $5,000. However, the balance may vary due to margin requirements.
Does GreenWave handle IRAs?
Yes, GreenWave does accept IRAs for commodity trading but you will need a custodian for your IRA. Contact Customer Support or your broker for more information.
I forgot my PIN number, where can I find it?
For security purposes, you will receive the PIN in an e-mail just once when you sign up. After that, you will need to contact Customer Support and answer your established verification questions in order to be given a new PIN.
How can I change my PIN number?
Contact Customer Support to change your PIN number.
Is it possible to change my username?
No
How do I download the platform?
The link to download the platform can be found in the e-mail sent out when you become an online trading customer. You can also find the same link on our Web site.
Are there Web-based versions of the trading platforms?
There is a web-based version of VisionQST and RAN Order only.
Can I contact technical support directly?
Yes, you can contact Vision's Trading Applications Group (TAG) at 1.866.594.2342 between 7:00 AM and 4:00 PM Central Time.
What is the cost to have an online platform?
R Trader and Strategy Runner Lite are Free. VisionQST can be as low as $25 per month. Strategy Runner Pro is $75 in minimum monthly transaction fees. NinjaTrader's order execution platform costs $50 per month or pay $995 to own it for a lifetime. eSignal's OnDemand Platform is $44.95 per month.
What is the minimum balance to be eligible for an online platform?
Minimum balances are $2,500 although the minimum balance will depend on the margins of the contracts you trade.
Do I need keep a record of my transactions?
Yes. It is very important to have a detailed record of your transactions. GreenWave recommends that you print a copy of your order or create a screen capture of your order showing the date, time and ticket number for all orders placed. This will greatly speed up resolution of any discrepancies.
Should I reconcile my statement like a checkbook?
Yes, it is very important to verify that all trades have processed correctly at the end of every trading day. As a self-directed trader, you are responsible to verify all trades have processed correctly and notify GreenWave in a timely manner of any discrepancies.
When placing an order, is it important to listen to GreenWave repeating the order back to me?
Yes, it is very important. When the order is repeated back, that is the confirmation of your instructions. Once agreed to, it is the order that will be placed for your account.
When I place an order online and receive a ticket number, has my order been transmitted to the exchange?
A ticket number is simply an acknowledgment from the software of an attempt to send your order to the exchange. It is very important for you to check the order status. If there is an error message, please call Customer Support immediately at 877.221.6116.
When I cancel an order and get a ticket number is my order cancelled?
No. A ticket number is simply an acknowledgment of an attempt to send your order to the exchange. Your order may be filled before the order can be canceled.
If I think my order is due a fill, is it safe to assume it is filled?
No. There are a number of reasons why an order may not be filled. If you think an order should be filled and there is no fill posted please call Customer Support or your broker.
If I see a fill on my order can the status change?
Yes, there are a few reasons why an order that is showing as filled may not be filled. If an order changes from filled to any other status, you should call Customer Support or your broker.
What should I do if there is a trade I do not know about in my account?
Do not offset the trade. Call Customer Support and inform them of the mistake. If you offset the trade and it turns out to be someone else's position, you will be responsible for the offsetting trade.
What should I do if I need to talk to someone after hours?
You should make arrangements with Customer Support or your broker for an after hours contact.
What should I do if I cannot connect to the trading software?
If you are trying to place an order, call Customer Support or your broker. Otherwise, there are a few steps to take before calling Technical Support. First, can you connect to the internet independent from the trading software? If not, your internet connectivity is likely the culprit, and will need to be restored prior to connecting to the trading software. Second, have you tried restarting the trading software? Third, have you recently added, upgraded or changed any security software? If so, can you disable it and see if you can connect. If this fixes the issue, you will need to configure your security program to allow the trading software to connect to the internet. Unfortunately, due to the multitude of software packages out there, it may not be possible for GreenWave to assist you with this. If this is a corporate machine you will need to talk to your systems administrator. If you can connect to the Internet and have tried the previous steps please call Customer Support or your broker.
What is the fastest way to open a new account?
GreenWave's online account application is the fastest way to open a new Individual, Joint or IRA accounts. Entity accounts can be easily opened by completing the appropriate application available in Support - "Open an Account". Contact Customer Support or your broker for more information.
Can I get my account statements electronically?
Yes. "Electronic Statements" is the recommended method of receiving your account statements. Electronic Statements will insure that you receive your confirmation statement the morning after any trade has been placed, without the inconvenience of waiting for your statement to reach you via standard US mail.
If you have not yet signed up for Electronic Statements, please click here for the sign-up form. Complete this form and return it to GreenWave via mail, fax or e-mail to:
GreenWave Financial Markets
20185 E. Country Club Drive, Suite 208
Aventura, Fl 33180
Fax: 786.629.5144
Email: support@greenwavefinancialmarkets.com
How do I fund my account?
There are two options to fund your account.
Via Wire Transfer: (Please note, this is the recommended method since it represents cleared funds)
Harris N.A.
111 West Monroe
Chicago, IL 60603
ABA number: 071000288
For: Vision Financial Markets LLC
Customer Segregated Funds Account
Number: 438-240-4
Further Credit to the Account of (your name and Greenwave account number here)
Via Check: Make Checks Payable to: Vision Financial Markets LLC (Please reference your GreenWave account number on your check)
Mail to:
GreenWave Financial Markets
20185 E. Country Club Drive, Suite 208
Aventura, Fl 33180
How do I transfer money out of my GreenWave account to my personal bank account?
GreenWave can wire transfer your funds directly to your personal bank account. There is a $25 fee for all domestic wire transfers and a $40 fee for all foreign wire transfers.
To request a wire transfer from your account you should contact Customer Support or your broker and provide the following information:
1.The name of your bank
2.The location of your bank (city and state)
3.The ABA/Routing number for your bank
4.Your bank account number
5.Your name as it appears on your bank account
How do I change my address?
All changes to your contact information (e.g. mailing address, phone number, e-mail address, etc.) must be submitted to GreenWave in writing. GreenWave will accept a fax, e-mail or a standard letter.
Submit changes to your contact information to:
GreenWave Financial Markets
20185 E. Country Club Drive, 208
Aventura, Fl 33180
Fax: 786.629.5144
E-mail: support@greenwavefinancialmarkets.com
What can I do if I am having trouble logging in?
To login to your GreenWave account at https://www.futureswithvision.com/ you will need your account number and PIN. If you need to verify either number please contact GreenWave Customer Support at 877.221.6116 or e-mail at support@greenwavefinancialmarkets.com
What are the definitions for the abbreviations used on my online Account Review?
- OTE Open Trade Equity - The value of open futures positions calculated using the settlement price on the date of the statement.
- LOV Long Options Value
- SOV Short Options Value
- SOD Securities on Deposit (value of T-Bills or T-Notes)
- P/C Puts or Calls
- AVG Average Price
- STL Settlement Price
- Margin EXC/DEF Margin Excess or Deficiency
- LTD # - Last Trading Date
- TX # - Ticket Number
- NET. LIQ Net Liquidity - Represents the value of your account if you had closed all open positions at the settlement price on the date you are currently viewing.
Who should I call if I have a question regarding activity in my account?
Contact Customer Support or your broker.
Who should I call if I did not receive my account statement?
If you have not received your statement, please contact Customer Support at 877.221.6116 or email them at support@greenwavefinancialmarkets.com .
How do I close my account?
Instructions to liquidate and/or close your GreenWave account should be directed to GreenWave's Customer Support.
TRADING FUTURES AND OPTIONS INVOLVES SUBSTANTIAL RISK OF LOSS AND IS NOT SUITABLE FOR ALL INVESTORS. PAST PERFORMANCE IS NOT NECESSARILY INDICATIVE OF FUTURE RESULTS.